Manage number of users

You can manage the number of users supported by your subscription directly from within .

• Increase the number of users

  If you have taken on more staff or need to change job responsibilities, you can increase the number of users A user is anyone (staff, manager, administrator, employee, subcontractor) who: * needs to log in to to administer or use it, and/or * needs to have their time recorded against tasks which are assigned to them, regardless of whether they or someone else logs that time. who can log in to your account:

  1. Do one of the following:
     • On the toolbar click the Settings icon, and select the Billing tab.
     • Click your initials or profile image at the top-right of the screen, and select Billing.
  2. On the Billing tab, click Manage users.
  3. In the Manage users dialog, select a plan that supports the number of users you require.

     Only those plans that support at least your current number of users are available for selection.

  4. Click Update Plan.

  The number of allowed users will immediately increase. You will be charged your new monthly subscription from your next invoice.

• Decrease the number of users

  If one or more staff have left or there is a change job responsibilities, you can decrease the number of users A user is anyone (staff, manager, administrator, employee, subcontractor) who: * needs to log in to to administer or use it, and/or * needs to have their time recorded against tasks which are assigned to them, regardless of whether they or someone else logs that time. who can log in to your account. 

  Please note:

  • Deselecting a staff member's Currently Working? checkbox does not delete that staff member.
  • All historical data regarding deleted employees will remain intact - there is no need to export data.

  To decrease the number of users who can log in to your account:

  1. Do one of the following:
     • On the toolbar click the Settings icon, and select the Billing tab.
     • Click your initials or profile image at the top-right of the screen, and select Billing.
  2. On the Billing tab, click Manage users.
  3. In the Manage users dialog, select a plan that supports the number of users you require.

     Only those plans that support at least your current number of users are available for selection. You may need to delete staff users before you can reduce the number of users in your account.

  4. Click Update Plan.

  The number of allowed users will immediately decrease. You will be charged your new monthly subscription from your next invoice.